SHIPPING & RETURNS

 

We detail here all our delivery and return conditions, delivery and return times may be extended during promotional periods or be affected by strikes and/or other force majeure events not imputable to indi & cold.

You can choose to receive your order at home or at your workplace.

Delivery times are counted from the moment the package leaves our logistics centre and depend on the destination (working days only).

When you receive the item you have purchased from www.indiandcold.com, you must check that it conforms to the one you ordered, is in perfect condition and has not been damaged during transport.

If you detect any incident of this type, you must inform us within 24 hours after receiving the item by sending an e-mail to hola@indiandcold.com, including your personal details, the order number and a description of the incident or problem with the item(s) received. We will contact you as soon as possible to provide a solution.

If you do not receive your order within 10 working days after receiving notification that your order has been dispatched, please do not hesitate to inform us at hola@indiandcold.com so we can revise the situation and provide you a solution.

In the event that you receive a faulty item or a defective item, you must contact us within 24 hours after receiving the item by sending an e-mail to hola@indiandcold.com and we will inform you of the steps to be taken to resolve the incident.

 The prices of the products offered through our website can be displayed on almost every currency, being the local currency shown as default. The final amount to be paid by the user will include all applicable customs duties & taxes which will shown in the checkout before the payment. 

Exceptionally some countries may not include all customs duties & taxes in which case the user will always be informed before the payment is required. The prices do not include shipping costs, the amount of which, if applicable, must be added to the amount of each product and which in any event will be shown on the purchase summary, on the order review screen, before making payment.

SHIPPING COSTS & TRANSIT TIMES

Austria

Standard shipping 3 days 8€ Free from 150€
Express shipping 1-2 days 14€ Free from 150€

Belgium

Standard shipping 2 days 8€ Free from 150€
Express shipping 1 days 14€ Free from 150€

Bulgaria

Standard shipping 4 days 20 BGN Free from 300 BGN
Express shipping 1-2 days 30 BGN Free from 300 BGN

Canada

Express shipping 2-3 days 20 CAD Free from 300 CAD

Croatia

Standard shipping 5 days 8€ Free from 150€
Express shipping 1-2 days 14€ Free from 150€

Cyprus

Express shipping 2 days 16€ Free from 150€

Czech Republic

Standard shipping 3 days 200 KC Free from 4000 KC
Express shipping 1-2 days 400 KC Free from 4000 KC

Denmark

Standard shipping 3 days 80 KR Free from 1100 KR
Express shipping 1-2 days 100 KR Free from 1100 KR

Estonia

Standard shipping 5 days 8€ Free from 150€
Express shipping 1-2 days 14€ Free from 150€

Finland

Standard shipping 5 days 8€ Free from 150€
Express shipping 1-2 days 14€ Free from 150€

Germany

Standard shipping 2 days 8€ Free from 150€
Express shipping 1days 14€ Free from 150€

Greece

Standard shipping 5-8 days 8€ Free from 150€
Express shipping 1-2 days 14€ Free from 150€

Hungary

Standard shipping 3 days 3000 FT Free from 60000 FT
Express shipping 1-2 days 5000 FT Free from 60000 FT

Ireland

Standard shipping 4 days 8€ Free from 150€
Express shipping 1-2 days 14€ Free from 150€

Italy

Standard shipping 2-4 days 8€ Free from 150€
Express shipping 1-2 days 14€ Free from 150€

Latvia

Standard shipping 5 days 8€ Free from 150€
Express shipping 1-2 days 14€ Free from 150€

Lithuania

Standard shipping 4 days 8€ Free from 150€
Express shipping 1-2 days 14€ Free from 150€

Luxembourg

Standard shipping 2 days 8€ Free from 150€
Express shipping 1 days 14€ Free from 150€

Malta

Express shipping 1-2 days 16€ Free from 150€

Monaco

Standard shipping 3-7 days 8€ Free from 170€
Express shipping 2-4 days 14€ Free from 170€

Netherlands

Standard shipping 2 days 8€ Free from 150€
Express shipping 1 days 14€ Free from 150€

Norway

Standard shipping 5-6 days 100 KR Free from 1600 KR
Express shipping 1-2 days 140 KR Free from 1600 KR

Poland

Standard shipping 3 days 50 ZL Free from 800 ZL
Express shipping 1-2 days

45 ZL

Free from 800 ZL

Romania

Standard shipping 5 days 50 RON Free from 800 RON
Express shipping 1-2 days 60 RON Free from 800 RON

Singapore

Express shipping 2-3 days 20 S$

Slovak Republic

Standard shipping 4 days 8€ Free from 150€
Express shipping 1-2 days 14€ Free from 150€

Slovenia

Standard shipping 3 days 8€ Free from 150€
Express shipping 1-2 days 14€ Free from 150€

Sweden

Standard shipping 3-4 days 130 KR Free from 1600 KR
Express shipping 1-2 days 100 KR Free from 1600 KR

Switzerland

Standard shipping 4 days 10 CHF Free from 170 CHF
Express shipping 1-2 days 14 CHF Free from 170 CHF

United Kingdom

Standard shipping 3-6 days 8 GBP Free from 200 GBP
Express shipping 1-2 days 14 GBP Free from 200 GBP

United States

Express shipping 2-3 days 12 USD Free from 300 USD

Rest of the world

Standard shipping 3-7 days 12€
Express shipping 2-4 days 15€

RETURN OF PRODUCTS 

  1. Request your return pick up through our Return Portal on the following url: http://web.global-e.com/Returns/Portal/oQxL
    *Please note that the client will be in charge of the return shipping cost.

  2. Enter your Order ID and email used in the purchase and follow the indicated instructions.

  3. Indicate the applicable items to be returned and the quantity thereof and select the applicable method of returning the product (if different options are available).

  4. A return Product authorization ("RMA") number will be provided to you (through the portal (if applicable) and via e-mail) and, if applicable, a return shipment label will be generated.

 Once the articles have been received by INDI & COLD and once it has checked their perfect condition, it will make the refund using the same means of payment as the client used to pay for the purchase. This refund will be made as soon as possible and in any event within a maximum of fourteen (14) working days.
 

The article returned damaged, incomplete, deteriorated, used or dirty for reasons imputable to the client will not be refunded and will be placed at the disposal of the sender freight payable on delivery or the article will remain at the client's disposal to be removed within a maximum period of fifteen (15) calendar days. In any event, INDI & COLD shall not accept any liability whatsoever for the custody or deposit of the article during the time it remains on its premises.

INDI & COLD reserves the right to reject any return that does not meet any of the aforementioned conditions.

If you find any issues during the process please you can find more information here or contact us at hola@indiandcold.com