We detail here all our delivery and return conditions, delivery and return times may be extended during promotional periods or be affected by strikes and/or other force majeure events not imputable to indi & cold.

You can choose to receive your order at home or at your workplace.

Delivery times are counted from the moment the package leaves our logistics centre and depend on the destination (working days only).

When you receive the item you have purchased from www.indiandcold.com, you must check that it conforms to the one you ordered, is in perfect condition and has not been damaged during transport.

If you detect any incident of this type, you must inform us within 24 hours after receiving the item by sending an e-mail to hola@indiandcold.com, including your personal details, the order number and a description of the incident or problem with the item(s) received. We will contact you as soon as possible to provide a solution.

If you do not receive your order within 10 working days after receiving notification that your order has been dispatched, please do not hesitate to inform us at hola@indiandcold.com so we can revise the situation and provide you a solution.

In the event that you receive a faulty item or a defective item, you must contact us within 24 hours after receiving the item by sending an e-mail to hola@indiandcold.com and we will inform you of the steps to be taken to resolve the incident.

 The prices of the products offered through our website can be displayed on almost every currency, being the local currency shown as default. 

Exceptionally some countries may not include all customs duties & taxes in which case the user will always be informed before the payment is required. The prices do not include shipping costs, the amount of which, if applicable, must be added to the amount of each product and which in any event will be shown on the purchase summary, on the order review screen, before making payment.

You will have 15 calendar days from the reception of the order to return it, the start date being the date indicated on the delivery note.

1. Request your return pick up through our Return Portal on the following url: http://web.global-e.com/Returns/Portal/oQxL
   *Please note that the client will be in charge of the discounted return shipping cost.

2. Enter your Order ID and email used in the purchase and follow the indicated instructions.

3. Indicate the applicable items to be returned and the quantity thereof and select the applicable method of returning the product (if different options are available).

4. A return Product authorization ("RMA") number will be provided to you (through the portal (if applicable) and via e-mail) and, if applicable, a return shipment label will be generated.

5. If your label states express parcels should be presented to a DHL EXPRESS OFFICE.

 Once the articles have been received by INDI & COLD and once it has checked their perfect condition, it will make the refund using the same means of payment as the client used to pay for the purchase. This refund will be made as soon as possible and in any event within a maximum of fourteen (14) working days.
 

The article returned damaged, incomplete, deteriorated, used or dirty for reasons imputable to the client will not be refunded and will be placed at the disposal of the sender freight payable on delivery or the article will remain at the client's disposal to be removed within a maximum period of fifteen (15) calendar days. In any event, INDI & COLD shall not accept any liability whatsoever for the custody or deposit of the article during the time it remains on its premises.

INDI & COLD reserves the right to reject any return that does not meet any of the aforementioned conditions.

If you find any issues during the process please you can find more information here or contact us at hola@indiandcold.com

Approximate discounted return costs:

Please note that Duties and Taxes are normally non-refundable, as customs authorities do not generally return such concepts.